Chronic Disease Programs
Community

Available through
Face to Face
Telehealth
Telephone
Adult

Urgent Advice

For urgent advice, please contact the registrar through switchboard 1300 744 284 or our GP Only Enquiry Line 5687 0003.

Are you referring to the right service?

  • For all Post Acute Conditions please refer to Post Acute Services
  • If a diagnosis of chronic heart failure has not been investigated or confirmed please refer to Cardiology
  • For management of Paediatric diabetes, please refer to Paediatric Medicine
  • For management of patients using insulin pump therapy, please refer to Diabetes and Endocrinology
  • For patients with Stable Type 1 diabetes, please refer to Diabetes and Endocrinology
  • For management of pregnant patients with existing diabetes and newly diagnosed Gestational Diabetes (GDM), please refer to Obstetric Medicine
  • For diagnosis support for respiratory conditions, please refer to Respiratory and Sleep Medicine
  • If the referral is to request long-term oxygen therapy, please refer to the GCH oxygen clinic
  • Evidence of Necrosis/dry gangrene (with or without ulceration), symptoms with evidence of arterial involvement, ulcers with evidence of peripheral arterial disease, ulcers with poor blood supply should be referred to Vascular Surgery
  • For adult asthma management, please refer to Respiratory and Sleep Medicine
  • For paediatric asthma management, please refer to Paediatric Medicine
  • For First Nations patients who require cardiac multidisciplinary assistance refer to Better Cardiac Care

Conditions

Out of Scope Services

  • Long term management of a chronic conditions (not more than 3 months – then GP must continue)
  • The Community Heart Failure Program, Cardiac Rehabilitation, Respiratory and Diabetes programs do not participate in the GP Management Plan, Team Care Arrangement
  • DVA Gold Card Holders (Consumer case assessed)
  • WorkCover patients
  • Residents of an aged care facility (RACF)
  • Patients experiencing Cognitive Impairment that limits their participation in the program
  • The heart failure medication titration clinic is not available for clients being managed by private Cardiologists
  • Newly diagnosed type 2 diabetes that are not acutely unwell who can be supported by Diabetes Australia Resources
  • Home care packages 3 and 4

NB: Individual services within the Chronic Disease suite can consider accepting the above patients on a case-by-case basis

Out of Catchment

Gold Coast Health is responsible for providing public health services to the people who reside within its boundaries. Special consideration is made for patients requiring tertiary services or for services that are not provided by their local hospital and health service district. If your patient lives outside the Gold Coast Health catchment area and you wish to refer them to one of our services, please indicate relevant medical or social information that will assist with the processing of your referral.

Patient Must Bring

  • Medicare card
  • Any concession cards (e.g. Pension, Health Care, DVA, PBS Safety Net, ADF, etc.)
  • Current medication list
  • Reading glasses, hearing and mobility aids
Last updated 26 March 2025

Send Referrals To

Smart Referrals

Preferred Method
About Smart Referrals

Secure Web Transfer

Send to: Gold Coast Health Service District

Internal Referrals

Not Available

Fax

(07) 5687 4497

Post


Gold Coast University Hospital
1 Hospital Boulevard
Southport QLD 4215

Enquiries

1300 744 284

Service Availability

Dr Ben Chen

Facilities

Helensvale Community Health Centre
Robina Health Precinct

If you would like to send a named referral, please address it to the specialist listed above, who will allocate a suitably qualified specialist to see the patient. Alternatively, you can view a full list of our specialists.

Gold Coast Health - For Clinicians
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